Managing in a coordination centre

This course gives you practical tools and techniques for effectively managing in a coordination centre using the Co-ordinated Incident Management System (CIMs).

  • 3 days in-person

  • $1,950 excl. GST

UPCOMING COURSES

16 - 18 June 2027, Massey University, Wellington
Register now

IN-HOUSE TRAINING

Have a group to train? Have specific training needs?
This course can be customised and delivered in-house.

Get in touch to discuss your training needs
When an incident escalates and a coordination centre is stood up, the pressure on Function Leads, Response Managers, and Controllers is immediate. There's no time to figure out how things should work - you need to already know.
The Managing in a Co-ordination Centre course gives you the practical skills to hit the ground running: establishing an effective centre, managing information flows, maintaining oversight of planning, and keeping your IMT performing at its best. You'll also work through the less glamorous but critical elements of emergency management: stakeholder communication, record-keeping, and planned demobilisation. The course also addresses the human factors that so often determine whether a co-ordination centre thrives or fractures under pressure, because in a high-stress, fast-moving response, how people function matters as much as what they know.

Who should attend

Anyone who manages within an Incident Coordination Centre. The course is designed for function leads and new(ish) response managers and controllers.

What will I learn?

  1. Coordination Centre purpose and resourcing
  2. Information management
  3. Planning and performance monitoring
  4. Stakeholder management
  5. Intelligence and planning cycle
  6. Legislation, records management, and inquiries
  7. Demobilisation and lessons management
  8. Exercise - Bringing it all together

Course format

This is a 3-day face-to-face course.

The first two days are a mix of content delivery, group activities, and discussions. Day 3 is a full day exercise and debrief, enabling you to put into practice the learnings from Days 1-2.

Assessment

You will be required to complete a final written assessment, which is due within six weeks of course completion.

 

Cancellation, transfer, and refund policy

RRANZ understands there are many reasons why participants may need to cancel or transfer their participation in our courses. Unfortunately, it may not be possible for your place on the programme to be filled by another participant at short notice, resulting in costs that cannot be recouped. Student fees are the only source of funding for the RRANZ programme.

The following cancellation, transfer, and refund policy applies:

Online courses
  • 30 days or more before the course starts – $50.00 administration fee.
  • 8-29 days before the course starts – 50% of the course fee.
  • 1-7 days before the course starts – 100% of the course fee.
In person courses
  • 42 days (6 weeks) or more before the course starts – $200 administration fee.
  • 15-41 days before the course starts – 75% of the course fee.
  • 1-14 days before the course starts – 100% of the course fee.

Requests for consideration of special circumstances can be made to information@rranz.org.nz.

In the event of a regional or national state of emergency, RRANZ will likely cancel any scheduled courses.

Courses are run subject to a minimum enrolment number.

Programme evaluation

This programme will be evaluated on a regular basis, encompassing feedback on the programme itself and the changing needs in response and recovery management.

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