Response & Recovery Aotearoa New Zealand (RRANZ) values your privacy. We comply with the New Zealand Privacy Act 2020 (Privacy Act) when handling personal information. This Privacy Policy explains how we collect, hold, use, disclose and protect your personal information.
Please read this Privacy Policy carefully. By using this website and providing information to us, you are agreeing to this Privacy Policy.
The information we collect
We collect personal information about you when you provide it directly to us through the registration process or when you contact us (e.g., by telephone or email). The types of personal information we may collect include:
- your name, contact details, including email address, mailing address, street address and/or telephone number, your date of birth;
- your credit card or payment details (through our third-party payment processor);
- details of services we have provided to you and/or that you have enquired about, and our response to you;
We also receive information about you indirectly when you interact with our website. We use server logs and web analytics tools to help us record this information (including ‘cookies’ and other anonymous identifiers). These tools may gather information such as what browser and operating system you use, the URL of the site from which you came, search terms, your location and what pages you viewed when visiting or registering for services on our website.
How we use your personal information
We collect, hold, use and disclose personal information for the following purposes:
- to provide our services to you,
- to contact and communicate with you about our services,
- for internal record keeping, administrative, invoicing and billing purposes,
- to conduct research and statistical analysis (on an anonymised basis) to improve the value of our services,
- to improve your online experience when visiting our website. We share the personal information we collect about website users only with the third-party service providers – such as Google – that provide us online services,
- to comply with our legal obligations and resolve any disputes that we may have,
- if otherwise required or authorised by law.
Disclosing your personal information
All information collected via our website, during the registration process, and during the programme itself will remain confidential to you, the course administration, the course assessors associated with the Programme, and the National Emergency Management Agency (NEMA), where required. As a RRANZ alumni, you will receive the RRANZ newsletter, with the option to opt out at any time.
Protecting your personal information
We are committed to ensuring that the personal information we collect is secure. We have put in place suitable physical, electronic, and managerial procedures to safeguard and secure personal information and protect it from misuse, interference, loss, and unauthorised access, modification, and disclosure.
While we are committed to security, we cannot guarantee the security of any information transmitted over the Internet. The transmission and exchange of information is carried out at your own risk.
We use Arlo Training Management Software to manage our course registrations. Their privacy policy can be viewed at https://www.arlo.co/legal/privacy-policy
If we receive personal information about you from a third party, we will protect it as set out in this Privacy Policy. If you are a third party providing personal information about somebody else, you represent and warrant that you have such person’s consent to provide the personal information to us.
We will not keep your personal information for longer than is required for the purposes for which your personal information may lawfully be used.
Subject to certain grounds for refusal set out in the Privacy Act, you may request access to, and correction of, the personal information that we hold about you. Please contact us using the details below. We will deal with your request in accordance with the Privacy Act.
If you wish to make a complaint, please contact us using the details below and provide us with full details of the complaint. We will promptly investigate your complaint and respond to you, in writing, setting out the outcome of our investigation and the steps we will take in response to your complaint.
Links to other websites
Our website may contain links to other websites. We do not have any control over those websites and we are not responsible for the protection and privacy of any personal information which you provide whilst visiting those websites. Those websites are not governed by this Privacy Policy.
Amendments
We may, at any time and at our discretion, vary this Privacy Policy by publishing the amended Privacy Policy on our website. We recommend you check our website regularly to ensure you are aware of our current Privacy Policy.
Contact details
If you have questions about how your information will be used, please contact information@rranz.org.nz.